Comments on: The Need For Knowledge Level http://blog.gordaen.com/2007/07/23/the-need-for-knowledge-level/ Ramblings about art, education, Linux and a lot more Thu, 08 Jan 2009 20:44:33 +0000 http://wordpress.org/?v=2.6.5 By: Gordaen http://blog.gordaen.com/2007/07/23/the-need-for-knowledge-level/#comment-23298 Gordaen Tue, 24 Jul 2007 16:27:33 +0000 http://blog.gordaen.com/2007/07/23/the-need-for-knowledge-level/#comment-23298 Hello Chris, Thank you very much for your reply, and thanks even more for being so proactive. I just checked the link is indeed corrected. Your efforts and the efforts of those like you are what make USAA such a great company. Sincerely, - Ian Hello Chris,

Thank you very much for your reply, and thanks even more for being so proactive. I just checked the link is indeed corrected. Your efforts and the efforts of those like you are what make USAA such a great company.

Sincerely,

- Ian

]]> By: Chris Sandoval http://blog.gordaen.com/2007/07/23/the-need-for-knowledge-level/#comment-23293 Chris Sandoval Tue, 24 Jul 2007 15:48:03 +0000 http://blog.gordaen.com/2007/07/23/the-need-for-knowledge-level/#comment-23293 Hi, My name is Chris Sandoval and I work for USAA. I just saw your post about the broken link and the completely off-target response you got from us. I'm concerned that we had a broken link on usaa.com. I've researched the issue and I believe that as of this morning we've fixed the problem you reported. Still, I'm even more concerned that you didn't get a proper response from us the first time you reported it. I've forwarded your experience to the people that handle reports like yours. I've asked them to revisit their approach to reported website issues and their responses. Thanks for reporting the broken link on usaa.com - we value your business and the opportunity to serve you. Chris Hi,

My name is Chris Sandoval and I work for USAA. I just saw your post about the broken link and the completely off-target response you got from us.

I’m concerned that we had a broken link on usaa.com. I’ve researched the issue and I believe that as of this morning we’ve fixed the problem you reported.

Still, I’m even more concerned that you didn’t get a proper response from us the first time you reported it. I’ve forwarded your experience to the people that handle reports like yours. I’ve asked them to revisit their approach to reported website issues and their responses.

Thanks for reporting the broken link on usaa.com - we value your business and the opportunity to serve you.

Chris

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